Description : IT Customer Support Officer. Company : NSW Government -Corporate Services. Location : Remote in Sydney NSW
About us
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.
We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.
That means job opportunities in metropolitan and regional areas across NSW – and you have the chance to be part of creating a lasting legacy that will benefit generations to come.
Find out more about Transport for NSW
The opportunity
Right now, we have several opportunities for IT Customer Support Officers to join us in our End User Services Team within Transport for NSW. These positions are Temporary Fixed Term Opportunities for 12 months.
These positions will be based within Sydney CBD and will require flexibility to work in North Sydney when required. You MUST be able and willing to work from all offices listed above full time as this is a customer facing role.
Reporting into the IT Customer Support Team Leader, you will be the first point of contact and responsible for providing face-to-face end-user support to Transport employees including VIPs and answering ‘how to’ questions. You will be providing customer service across the business by resolving IT related issues and queries in a timely and efficient manner.
You will be involved in:
- Promoting and educating clients on processes and providing technical support for IT issues
- Assisting with technology issues and the set-up of meeting rooms
- Identify and be alert to major incidents that may occur and ensure that they are raised through the standard channels for analysis and resolution.
About you
Essential requirements:
- Experience in a customer service role, either providing technology support or with a strong interest in technology and ability to learn
- Experience providing face-to-face or service desk IT customer support
- Strong relationship skills and experience in collaborating across teams
- Ability to facilitate resolution of issues
- Ability to identify and solve problems
Salary and benefits
The salary for this position is Transport Grade 6 ($94,879 to $104,367) per annum plus superannuation and leave loading.
Interested?
Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!
How to apply
To apply for this position, please submit an updated resume and answer all questions within the online application process. Note, we will not accept email applications. For your application to be considered you are required to apply online.
Applications close: 11:59pm, Wednesday 22nd February 2023.
We’re an inclusive and flexible workplace
Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.
We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.
Transport is committed to creating employment and career development opportunities for Aboriginal people. These include dedicated employee networks and yarn ups, as well as career development, leadership and mentoring programs for Aboriginal people working at Transport to connect, share and learn. Our Aboriginal Employment Unit (AEU), run by a team of Aboriginal employees, is available to support current and prospective employees. For more information, email the AEU team at [email protected] or visit Aboriginal and Torres Strait Islander employment page.
We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.
Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Sylvia Koutsoubaris at [email protected].
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